Identity Malta Agency – COVID-19: Current Implemented Measures

With respect to the outbreak of COVID-19, Identity Malta Agency have communicated the below information, which shall be implemented with immediate effect:

1. Customer Care Desk

The customer care desk will not be engaging in direct contact with individuals. Nonetheless, should assistance be required, any queries may be forwarded to eresidence.ima@gov.mt or call on 00356 2590 4800.

2. Third country nationals and the single permit

Any employee, whose residence card is set to expire between 13^th March and 31^st March, shall communicate this with their employer who is to carry out the renewal through Identity Malta’s online platform. Identity Malta will only accept applications in person should it not be possible to make use of the online platform.

All change of employer applications are to follow the above procedure.

New applications for a single permit are to be submitted online using Identity Malta’s online platform. Identity Malta will only accept applications in person should it not be possible to make use of the online platform and where the applicant did not arrive in Malta from abroad in the last 14 days prior to the date of entry in the country.

3. Other non-EU applications

Non work permit applicants (visa or residence) who enter/ed the territory between 1^st March and 31^st March should submit their application after 1^st April or after the 14-day quarantine period lapses.

Third country nationals who are/were authorised to stay in Malta at any point in time during March 2020 will be allowed to submit an application for a visa or residence permit after 1^st April.

Those who do not intend to apply for a visa or residence permit to extend their stays here in Malta are to leave the territory immediately upon the expiry of their authorisation to stay.

4. EU nationals and their family members

EU nationals do not require a residence document for a period of three months from the date of entry into Malta. However, should they plan to reside in Malta for longer than three months, they are expected to apply for a residence document.

EU nationals and their family members who enter/ed the territory between 1^st March and 31^st March should not visit Identity Malta’s premises before 1^st April or after the 14-day quarantine period lapses.

EU nationals and their family members may apply to renew their residence document if they did not enter Malta from abroad in the 14 days preceding the date they visit Identity Malta’s offices. Individuals may submit their renewal application even if their residency document has expired. However, it is advisable to apply for a renewal prior to the expiry.

The above EU provisions are also applicable to UK nationals residing in Malta and who have not applied for their residency documents yet.

Kindly be advised that the above timeframes may be extended by means of an official communication by Identity Malta Agency.